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PAYMENT

Applications for courses are only accepted with Full Payment of course fees. The course fees must be paid in full before students begin their course.

CANCELLATION AND REFUNDS

If you wish to cancel a course, you must put your request in writing. The following cancellation conditions apply:

    • Notice received 30 working days or more before the beginning of the course: Your registration fee will be retained and the balance of your fees refunded.
    • Notice received between 15 and 29 days before the beginning of the course: 50% of your full fees will be retained as well as your registration fee.
  • Notice received less than 15 working days before the beginning of the course: no refund can be made.

CHANGING COURSES

Small classes may be cancelled or merged with other classes due to low enrolment. If you are moving from a less expensive to a more expensive time (from afternoon to morning), you must pay the difference in price between the two, regardless of how long you have left to study. If subsequently, you change back to a cheaper time zone, you will not receive a refund of any part of this payment, but you retain the option to move back to the more expensive zone. If a student decides to change course times he/she must buy the book of the new class.

DISABILITIES POLICY

Eagle Vision Institute welcomes students with minor disabilities. Please inform us at the application stage if you or someone you are applying on behalf of has any known disability that may affect their course of study. Due to the nature of the building and the resources of the school, we regret to inform you that we cannot accept students with some severe disabilities.

EQUALITY POLICY

Eagle Vision Institute prides itself on being a center of cultural and linguistic diversity that celebrates the variety of ethnic and cultural heritage of its students and teachers, recognizing all as equals. We oppose all and any negative discrimination on the grounds of sex, race, disability, nationality, ethnicity, class, age, religion, sexuality and employment status. Any incidence of reported negative discrimination either witnessed by staff or reported to staff will be investigated and dealt with appropriately. This may include the issue of a verbal warning, a written warning, or in extreme cases, suspension, exclusion and even criminal prosecution of perpetrators.

ABUSIVE BEHAVIOUR POLICY

Eagle Vision Institute provides a safe environment, conducive for all students to study in and staff members to work. Abusive behaviour will not be tolerated. Abusive behaviour (or Abuse) is understood as being any behaviour intended to hurt or upset physically or emotionally.

This includes, but not limited to:

    • Physical violence or inflicting of physical pain or discomfort of any kind
    • Sexual harassment, including physical and verbal abuse
    • Threats of any kind
    • Name calling or laughing at someone.
    • Dissemination of false information with malicious intent
    • Intentional exclusion of someone from an activity and intentionally ignoring someone or refusing to work or interact with someone when this is required as part of their course of study
  • Coercing someone to do something unwillingly

Procedure for Dealing with Abusive Behaviour Members of staff are expected to listen to any complaints of abusive behaviour and report them to the General Manager, who will investigate allegations and accusations further by discussing the incident(s) sensitively and confidentially with all parties involved.

If abusive behaviour is judged to have taken place, the incident will be recorded, and any perpetrator(s) will be required to offer an apology to the victim(s).  The perpetrator(s) will be provided with a clear reminder of the Institute’s policy and what sanctions will be imposed if any further behaviour is confirmed, including the possibility that the perpetrator(s) will be excluded from a class, suspended or expelled from the Institute itself.

If a perpetrator is under 18, their parents or guardians will be contacted immediately and informed of the behaviour and the sanctions imposed. If extreme abusive behaviour (any abusive behaviour involving threatening physical harm or where the law has been broken) is deemed to have been committed, the General Manager will contact the police and suspend the alleged perpetrator(s) immediately until police enquiries have been carried out.